The hostel has two phases -

Phase 1 has 13 bedsits for young people aged 16 - 35. 8 rooms are direct access, 3 rooms are reserved for LBH Social Services and 2 rooms are reserved for LBH Housing Advice & Options team. Residents can stay from 28 days to 9 months. Each resident has an allocated Housing Support Officer.

Phase 2 has added 10 studio flats for young people ready for more independent living, but with support still on offer. Residents can stay for up to 2 years. 2 rooms are designed for people with sensory impairment. Each resident has an allocated Housing Support Officer.

Who the service is for

• Single homeless men and women aged 18-35
• Young people at risk aged 16 - 25
• Those capable of basic personal care
• Those with low-medium support needs to include:-
  
  
  • A learning difficulty
  • Mental health problems. (low risk)
  • Physical disabilities which do not preclude access to the facilities
  • A history of non-violent drug or alcohol abuse
  • Criminal records and be on probation
  • HIV/epilepsy or other physical illness
  • Refugees
  • Pregnant. (up to 36 weeks gestation)
  • Homeless

The service cannot accommodate people who:-

• Have a physical or learning difficulty, which renders them unable to use the accommodation without assistance.
• Are identified by a referring agency or the assessing officer as having a significant and/or recent history of violence or abusive behaviour, arson or sexual offences.
• Need assistance with bathing or other significant assistance with personal care.
• Need staff involvement in the administration of medication.

Accessing the Service
This direct access hostel will accept self-referrals and referrals from any agency. Referrals can be made between 9am and 4pm Monday to Friday.

A waiting list system is in operation. Applicants will be offered a place on the waiting list if the letting's criteria is met in full.

Staffing
The building is staffed 24 hours a day, 7 days a week, 365 days per year.

Services provided

Our support workers are able to give advice on:

• advice and information on budgeting
• accessing appropriate health care
• counseling/support groups
• training and employment opportunities
• assistance with benefit claims and involvement in social activities both within the hostel and in the wider community.

Some specialist staff also assist residents by providing:

• basic skills tuition
• computer courses
• employment skills including interview techniques
• CV building and job search
• ESOL classes
• practical living skills

Services offered:
There is a Volunteer Cousellor who holds counselling sessions every Friday. Careers advice sessions every Thursday run by staff from Uxbridge College. Monthly training events run by a Training Coordinator from Bishops Wood Hospital.

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It is recognised that residents particularly from ethnic minority groups, may require assistance when communicating in English. In such circumstances support is provided and where necessary, access is given to interpreters either directly from internal staff or external agencies with which the YMCA has contact.

Where appropriate, other professional agencies are asked to provide any specialist support that may be needed to enable a resident to remain at the hostel.

Facilities Provided
Residents have access to shared facilities to include a laundry room, a pay phone, residents lounge and training room.

Residents also have access to the Hayes YMCA Young People's Centre located on the ground floor of our Ventura House Hostel in Hayes which provides an internet café as well as training and life skills programmes.

For further information contact us:

Hillingdon Road, Uxbridge, Middlesex UB10 0AE
Telephone: 01895 813 863
Fax: 01895 813 836
Email:

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