What we offer at Ventura House

• Accommodation
• Hayes YMCA Young People's Centre

Accommodation

The hostel comprises of 82 units which accommodate homeless families, asylum seekers and young people leaving care aged 16-35 who have low to medium support needs. There are also 10 unsupported units.

Who the Service is for:

• Single homeless men and women aged 18-35
• Care leavers aged 16+
• Families
• Those capable of basic personal care
• Those with low-medium support needs to include:-
  
  
  • A learning difficulty
  • Mental health problems. (low risk)
  • Physical disabilities which do not preclude access to the facilities
  • A history of non-violent drug or alcohol abuse
  • Criminal records and be on probation
  • HIV/epilepsy or other physical illness
  • Refugees
  • Pregnant. (up to 36 weeks gestation)
  • Homeless

Applicants must be prepared to participate in our support programme. The service is open to people of all faiths and those of none and regardless of their sexuality, race, creed or culture

The Hostel cannot accommodate people who:-

• Have a physical or learning difficulty, which renders them unable to use the accommodation without assistance.
• Are identified by a referring agency or the assessing officer as having a significant and/or recent history of violence or abusive behaviour, arson or sexual offences.
• Need assistance with bathing or other significant assistance with personal care.
• Need staff involvement in the administration of medication.

Staffing
Ventura House is staffed 24 hrs a day for 7 days a week, 365 days per year.

Services Provided

Our support workers are able to give advice on:

• advice and information on budgeting
• accessing appropriate health care
• counseling/support groups
• training and employment opportunities
• assistance with benefit claims and involvement in social activities both within the hostel and in the wider community.

Some specialist staff also assist residents by providing:

• basic skills tuition
• computer courses
• employment skills including interview techniques
• CV building and job search
• ESOL classes
• practical living skills

It is recognised that residents particularly from ethnic minority groups, may require assistance when communicating in English. In such circumstances support is provided and where necessary, access is given to interpreters either directly from internal staff or external agencies with which the YMCA has contact.

Where appropriate, other professional agencies are asked to provide any specialist support that may be needed to enable a resident to remain at the hostel

Facilities Provided
Residents have shared access to a communal lounge equipped with TV, Video and DVD player. A pay phone and a stand alone computer is situated in the reception area.

Residents also have access to the Hayes YMCA Young People's Centre located on the ground floor within the hostel which provides an internet café as well as training and life skills programmes.

For further information contact us:

72-74 Station Road , Hayes UB3 4DQ
Telephone: 020 8756 7777
Fax: 020 8756 7778
Email:

Ventura House Directions & Map>